Billing Terms & Conditions

Effective Date: 01/01/2023

  1. Payment Methods: a. We accept the following payment methods for online orders placed through our Shopify store:

    • Credit/debit cards (Visa, Mastercard, American Express)
    • PayPal
    • Apple Pay
    • Google Pay
  2. Currency: a. All prices displayed on our Shopify store are in GBP (Great British Pound) unless otherwise stated.

  3. Order Processing: a. Orders placed through our Shopify store will be processed upon receipt of payment confirmation. b. In-stock items will be shipped roughly 10-12 working days from the date of order placement. c. Pre-order or back-ordered items will be shipped as soon as they become available, and customers will be notified of any delays.

  4. Taxes: a. Prices displayed on our Shopify store are inclusive of VAT (Value Added Tax) at the applicable rate. b. VAT invoices will be provided upon request.

  5. Shipping and Handling: a. Shipping charges will be calculated based on the destination and weight of the order during the checkout process. b. Customers can choose from available shipping options provided by our selected shipping carriers. c. Any additional charges incurred during customs clearance or international shipping are the responsibility of the customer.

  6. Returns and Refunds: a. We offer a 30 day return policy for eligible items purchased through our Shopify store. b. To initiate a return, customers must contact our customer support within the specified return period and provide relevant order details. c. Items must be returned in their original condition, unused, and with all original packaging and tags intact. d. Refunds will be issued to the original payment method once the returned items are received and inspected. e. Shipping charges for returns are non-refundable unless the return is due to a manufacturing defect or an error on our part. f. We reserve the right to refuse returns or provide partial refunds for items that do not meet the return criteria.

  7. Cancellations: a. Customers may request order cancellations within 24 hours of order placement by contacting our customer support. b. If the cancellation request is received before the order has been processed or shipped, a full refund will be issued. c. Once an order has been shipped, it cannot be canceled. Customers may follow the return process as outlined in Section 6 if they wish to return the order.

  8. Billing Inquiries: a. For any billing-related inquiries or discrepancies, customers can contact our customer support team via email. b. We strive to resolve billing inquiries promptly and provide appropriate solutions based on the specific situation.

  9. Modifications to Billing Policies: a. We reserve the right to modify or update our billing policies as needed. b. Any changes to the billing policies will be communicated to customers through our Shopify store or other suitable means.

By placing an order through our Shopify store, customers acknowledge and agree to abide by these billing policies. For more detailed information about our policies, customers are encouraged to review our Terms and Conditions and Privacy Policy available on our website.