Refund policy

Returns Policy

• Unwanted non personalised items can be returned, but would need to be in original packaging with the labels still attached.
• You must notify Elkssons LTD via email to arrange a return - customerservice@elkssons.co.uk
• We will charge a restocking fee of 25% for unwanted plain items.
• If the item is faulty we will need to be notified within 48 hours of the item(s) being received.
• Faulty items cannot be returned after 30 days of the item being received.
• Unwanted items cannot be returned within 30 days of the item(s) being received.
• We do not offer a pickup service and it is your responsibility to arrange the delivery of damaged and unwanted goods.

Refund Policy

• We will refund items and orders that are faulty if notified to us within 48 hours of you receiving the product.
• We may require a picture of the fault so we can raise this with our manufacturers before issuing a refund.
• If you place an order and no longer require the items please inform us within 24 hours so we can issue a full refund.
• We do not offer refunds on items that are personalised. We do however, send out a logo proof for approval and it is your responsibility to approve the design via email.
• Please email customerservice@elkssons.co.uk to raise a case with our customer service team.
• Refunds will be refunded back to the original payment method.

Exchange Policy

• We do not offer exchanges of items that are personalised.
• Please check size guides and descriptions on the product pages before ordering.
• For any questions please email customerservice@elkssons.co.uk

Returns to be sent to the following address:

Elkssons LTD

75 King Street,

Sileby

Loughborough

LE12 7LZ

Email: customerservice@elkssons.co.uk